Returns and Refund Policy
Welcome to The Royal Emporium, L.L.C., ("us,"
"we," "our," "The Royal Emporium," "Royal
Emporium," or "Distributor"), a Web site focused on the sale of
laboratory, healthcare, and safety products ("Products") to
businesses and other entities via the Internet. In order to help make our site
("Web site") a trustworthy and safe place to buy goods, all users
("you", "your" or "Subscriber") of our service
are required to accept and comply with our Web Site Use Agreement, which includes acceptance of,
and compliance with, all of the terms and conditions provided herein, as
amended from time to time.
This
Web site provides an Internet-based venue for the sale and purchase of Products
distributed by The Royal Emporium and manufactured by Fisher, and other leading
manufacturers and suppliers (our "Suppliers"). This Web Site Use
Agreement explains the contractual agreement between you and us regarding your
use of our Web site, as well as the terms and conditions applicable to your
purchase of Products on our Web site (collectively, the "Terms of Use").
If you have any questions regarding The Royal Emporium 's
Return/Refund Policy, please contact us at contact@theroyalemporium.com.
Your
use of the Web site signifies your legal and binding agreement to all the terms
and conditions set forth in our Web Site Use Agreement, in any privacy policy,
as well as any other agreement related to your use of this Web site including,
but not limited to, any terms and conditions of purchase.
The Royal Emporium can be contacted by email at contact@theroyalemporium.com.
Terms of our Return/Refund Policy are outlined below and apply
to www.theroyalemporium.com.
Our Web site also includes separate sections outlining our Shipping Policy and
our Privacy Policy.
Return/Refund Policy
Incomplete Transactions and
Cancellations of Orders.
- Termination Prior to
Shipment. Subscriber
may cancel an order prior to pickup by Designated Shipper at Supplier's
shipping point. In such case, no payment will be due Distributor.
- Termination Subsequent to Shipment and Prior to Acceptance. Subsequent to pickup by
the Designated Shipper, but prior to Acceptance of Products, as provided
above, Subscriber may cancel an Order by contacting Distributor within the
five (5) day Acceptance Period provided above. Distributor will provide
Subscriber with disposition instructions, and may charge the Subscriber
for shipping expenses and restocking fees.
Product Returns.
All
returns, replacements, technical services and support shall be handled by
Distributor's customer service organization as follows: Products described
below may be returned to Distributor within 30 days for replacement or
adjustment. To assure prompt handling, Subscriber must obtain a Return Goods
Authorization Number ("RGA Number") from Distributor and reference
this number on return shipping documents. Returns made without the RGA Number
will be returned to Subscriber, freight collect. Distributor reserves the right
to reverse any credit issued to Subscriber: (i) for any Product not returned
after authorization and requested by Distributor; or, (ii) if, upon return,
such Product is determined by Distributor not to be defective. Distributor will
grant full credit for: (i) Products not supplied in accordance with
Subscriber's orders; and, (ii) Products which are defective at the time of
receipt by the Subscriber. Distributor will grant partial credit for Products
ordered in error, with the exceptions noted below. Product returns for Products
ordered in error are subject to a 15% restocking charge plus any applicable
charges for necessary inspection, reworking or refurbishing, or for items not
normally cataloged by Distributor. Hazardous materials authorized for return
must be packed, labeled and shipped in accordance with DOT regulations
governing transportation of hazardous materials and any other applicable
requirements. Distributor will not grant credit for: (i) Products which have
been discontinued; (ii) Products which are personalized or customized; (iii)
Non-Distributor line products supplied to Subscriber as an accommodation,
including, without limitation, third party purchases; (iv) Products not
purchased from Distributor; (v) Refrigerated or temperature controlled
Products; (vi) Products which are outdated, shelf-worn, used or defaced and,
therefore, unsuitable for return to stock and resale as new; (vii) reagents,
diagnostics, or chemicals which have been opened; (viii) Products that have
been shipped outside the United States; and (ix) certain medical device
products.
The Royal Emporium
Guarantee.
Solely
with respect to The Royal Emporium Products purchased in the US, they may be
returned for any reason within 30 days of purchase for full credit of the
purchase price (excluding freight) with the following exclusions: (i) Products
not purchased from Distributor; (ii) Refrigerated or temperature controlled
Products; (iii) reagents, diagnostics, or chemicals which have been opened;
(iv)Equipment and instruments with a purchase price of $1,000 or more; (v)
Products that have been shipped outside the United States; and (vi) certain
medical device products.
This
offer is not available to our current or potential healthcare customers.
Healthcare customers include any healthcare practitioner, other healthcare
provider or any individual or organization authorized to prescribe, dispense,
purchase or influence the acquisition or use of medical devices or supplies for
clinical use. Healthcare customers include, without limitation, any “Health
Care Practitioner” under the New York Marketing Code of Conduct Law (defined at
105 C.M.R §907.004) or a “Health Care Provider” under the Vermont Prescribed
Products Gift Ban and Disclosure Law (defined at Vt. Stat. Ann. tit. 18,
§4631a(8)). By participating in this promotion, you warrant that you are not a
current or potential healthcare customer. Thermo The Royal Emporium reserves
the right to determine your status in the event of a dispute and to change the
terms of this guarantee at any time in its discretion.
Product Warranty and Disclaimer.
Orders
placed for Products on this Web site are subject only to the relevant
manufacturer's standard commercial warranty terms in effect at the time of
Order placement by Subscriber, which warranty terms shall be made available to
Subscriber to the fullest extent possible through Distributor. We warrant only
that the Products delivered shall conform substantially with the description of
such Products as provided on our Web site. THIS WARRANTY IS EXCLUSIVE AND WE
MAKE NO OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY
OR FITNESS FOR ANY PARTICULAR PURPOSE. Your exclusive remedy against
Distributor and any Supplier with respect to Products proved to our
satisfaction to be defective or nonconforming shall be the replacement of such
Product without charge or refund of the purchase price, upon the return of such
Product in accordance with our instructions prior to Acceptance. IN NO EVENT
SHALL DISTRIBUTOR, DISTRIBUTOR'S SUBSIDIARIES OR AFFILIATES, OR ANY SUPPLIER BE
LIABLE UNDER ANY LEGAL THEORY (INCLUDING BUT NOT LIMITED TO CONTRACT,
NEGLIGENCE, STRICT LIABILITY IN TORT OR WARRANTY OF ANY KIND) FOR ANY INDIRECT,
SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING BUT NOT
LIMITED TO LOST PROFITS), EVEN IF WE OR ANY OF OUR SUBSIDIARIES, AFFILIATES OR
SUPPLIERS HAD NOTICE OF THE POSSIBILITY OF SUCH DAMAGES. IF WE DELIVER CUSTOM
GOODS FOR YOU BASED ON INSTRUCTIONS, SPECIFICATIONS, OR OTHER DIRECTIONS YOU
PROVIDE TO US, DISTRIBUTOR, OUR SUBSIDIARIES, AFFILIATES AND SUPPLIERS SHALL
NOT BE LIABLE FOR THE LACK OF SUFFICIENCY, FITNESS FOR A PARTICULAR PURPOSE OR
QUALITY OF THE GOODS TO THE EXTENT ATTRIBUTABLE TO SUCH INSTRUCTIONS,
SPECIFICATIONS, OR OTHER DIRECTIONS.
Other Restrictions.
This
policy is subject to change without notice by The Royal Emporium. This policy
is further subject to modification or revision as The Royal Emporium may deem
appropriate or necessary to comply with applicable federal, state, local and
international laws, rules and regulations, and any other applicable regulatory
agency guidelines and restrictions.
The Royal Emporium can be contacted by email at
contact@theroyalemporium.com.
The Royal Emporium is not
responsible for the privacy practices or the content of any other Web sites that
are hyperlinked to or from theroyalemporium.com.